-Privacy Notice-
We respect your concerns about privacy. This Privacy Notice applies to the personal information we collect through the STREETNODE, connected apps, services and accounts, and associated accessories (the "Services”). STREETNODE is a service to manage your overall fitness and wellness. Its features include tracking your activities and managing your well-being.
This Privacy Notice provides further information about how your personal data is used in connection with STREETNODE.
This privacy notice tells you about the information we collect from you when you use our application. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
How we use your information
This privacy notice tells you about the information we collect from you when you purchase one or more of our products or services. In collecting and processing this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
What personal data do we collect?
When you purchase memberships or products from us, we may ask you for personal data including your name, address, gender, date of birth, contact telephone number and email address.
Your payment information is not held by us, it is collected and stored securely by our third party payment processors, iPay,__________, ___________ and ___________. Our contract with these suppliers contains appropriate clauses to protect your information.
When you register with us and use our application, we ask you for your name, your email address, telephone number. We may also ask you about your personal goals, including weight loss or general fitness.
Through STREETNODE, we obtain information about you in various ways. The types of personal information we obtain include:
Why do we collect this information?
We will use your information to process your order and to send you your membership details. We will send you a receipt via email. We may use your telephone number or email address to contact you regarding your purchase or your contract with us. This includes, but is not limited to, class booking confirmations, your website account information, and supporting health andfitness resources and programmers that may be of interest to you. We require this information in order to process your payment and fulfill our contract with you.
We will use your information to send you details of our products and services by email and/or SMS. These messages often includes special offers. We ask for your consent to do this, and we will only send you messages for as long as you continue to consent.
We use the information we obtain through the Services to:
Through STREETNODE, we may collect personal information about your online activities on STREETNODE-enabled devices over time and across third-party apps, websites, and other online services. We may use third-party analytics services on our Services. The providers that administer these analytics services help us analyze your use of the Services and improve them. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate use of the Services, help provide the Services, and diagnose technical issues.
What do we do with your information?
The information we capture is stored in our online system which is based with the ______________. It is also shared with a number of third party processors, for the purpose of delivering our contractual obligations to you. The providers of these system are contractually bound to provide adequate safeguards over your personal data. These are shown below.
We do not use the information you provide to make any automated decisions that might affect you.
This information is shared with a third party email management tool which is situated in the _______. We have committed them to provide adequate safeguards over your personal data. Your information is also shared with a third party SMS tool, which is based in the ____. Our contract with these suppliers contains appropriate clauses to protect your information. We will not use the information to make any automated decisions that might affect you.
We do not disclose personal information about you through the Services, except as described in this Privacy Notice. Limited members of the STREETNODE service team in STREETNODEmay access and otherwise process personal data in connection with their job responsibilities or contractual obligations. A limited number of the members of the legal team, customer services team, or other relevant teams may also have limited access to your information as necessary. We may share your personal information with our subsidiaries and affiliates and with service providers who perform services for us. We do not authorize our service providers to use or disclose the information except as necessary for performing services on our behalf or to comply with legal requirements.
STREETNODE, our subsidiaries and affiliates, and our third-party service providers may also disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; (6) in the event that we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, sale, transfer, reorganization, dissolution or liquidation); or (7) otherwise with your separate consent.
We maintain appropriate administrative, technical, and physical safeguards designed to protect personal information we obtain through the Services against accidental, unlawful, or unauthorized destruction, interference, loss, alteration, access, disclosure, or use. STREETNODE also maintains reasonable procedures to help ensure that such data is reliable for its intended use and is accurate, complete and current.
How long do we keep your membership information for?
We keep your personal information for two years after your membership expires. The personal information associated with the membership will then be removed.
Marketing
This privacy notice tells you about the information we collect from you when you accept to receive marketing information from us. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
What personal data do we collect?
When you submit an enquiry to us, we ask you for your name, your email address and a brief description of your enquiry.
How long do we keep your marketing information for?
Your information is kept for as long as you continue to consent to receive our messages. You can also ask us to stop using your information – the simplest way to do this is to withdraw your consent, which you can do at any time, either by clicking the unsubscribe link at the end of any email or SMS, or by emailing or writing to us using the contact details above.
Helpdesk
This privacy notice tells you about the information we collect from you when you submit an enquiry to us. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Why do we collect this information?
We will use your information to respond to your enquiry and hopefully to provide you with the information you need. We do this in order to take steps at your request prior to entering into a contract i.e. as part of pre-sales activity, or as part of our contract with you i.e. post-joining support.
What do we do with your information?
Your information is stored in our system, which is hosted in the _____. It is also shared with a third party helpdesk system, ___________, which is hosted in the __________. They participate in the agreement which commits them to providing adequate safeguards over your personal data. Our contract with this supplier contains appropriate clauses to protect your information. We will read your message and normally respond to you either via telephone or via email. You will normally receive a follow-up message by email asking you to rate and review the support you have received from us. This helps us deliver the best possible service. We will not use the information to make any automated decisions that might affect you.
How long do we keep your helpdesk information for?
Your enquiry is kept in our system for one year and then archived.
Your rights as a data subject
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.
Data Protection within the Company
In this section, you will find information about our Data Protection Officer and your rights when the Company processes your personal data. For more information about how your personal data might be used by us, read our data protection notice page.
The Data Protection Officer at the Company
The Company may process your personal data (also known as personal information) for a number of reasons, from dealing with public requests for information, staff matters, visitor information to the handling of complaints to name but a few.
If and when we are obliged to comply with the data protection law specifically applicable to personal information the content of this material applies.
We have decided to appoint at least one Data Protection Officer (DPO).
The task of the DPO is to ensure, in an independent manner, that the data protection law is applied in the Company.
The DPO is also required to keep a register of all the operations that involve the processing (collection, use and/or storage) of your personal data carried out by the Company.
The register has to be publicly accessible and must contain information explaining the purpose and conditions of the processing operations.
The role of the DPO at the Company presents many challenges: being independent within an business entity, meeting the high expectations of colleagues who are particularly aware and sensitive about data protection issues, and delivering solutions that can serve as benchmarks for other entities.
The existing data protection rules applicable to the Company are being reformed to be brought in line with the General Data Protection Regulation.
Your rights when we process your personal data
When your personal information is processed by the Company, you have the right to know about it.
You have the right to access the information and have it rectified without delay if it is inaccurate or incomplete.
You can ask to have it blocked under certain circumstances.
You can also object to it being processed if you think the processing is unfair and unlawful and ask for it to be deleted.
You can request that any of the above changes be communicated to other parties to whom your data have been disclosed.
You have also the right not to be subject to automated decisions (made solely by machines) affecting you, as defined by law.
These rights are outlined in applicable Articles of the current data protection Regulation.
For more information about how the Company uses your personal data, for example when you visit our website or engage with us on social media, please go to our Data Protection Notice.
How to exercise your data protection rights at the Company
Data Protection Notice
One of your rights under law is that you must be informed when your personal data - also known as personal information - is processed (collected, used, stored) by any organisation. You also have the right to know the details and purpose of that processing.
Here we provide you with some general information. Specific information about the processing associated with our activities are available upon reasonable request.
Some of the services offered on our website require the processing of your personal data. In such cases, links are available on those pages directing you to the specific information about the processing contained in the relevant data protection notice.
Visit the Data Protection Officer at the Company page for more information on your rights.
Complaint handling by the Company
What is the purpose of the processing?
To investigate complaints submitted to the Company in line with applicable Regulation. We will only use your personal data for the investigation of the complaint submitted.
Which kinds of personal data does the Company process?
We process the personal data submitted by complainants. This will include names, contact details as well as the content of the allegations (insofar as the latter qualify as personal data).
Who may receive my personal data?
Within the Company, the case file containing your personal data is accessible to relevant members of Company’s staff. All access to case files is logged.
Your data may be transferred to third parties, including attorneys at law i.e. legal advisers, only where necessary to ensure the appropriate investigation or follow up of your complaint.
Any summary that is made public of this or other cases or other communication outside the parties of the procedure will be anonymized.
What are your rights?
You are entitled to access the personal data the Company holds about you and to have them rectified where necessary. In certain cases, you also have the right to have your data blocked or erased or to object to their processing. To exercise any of these rights, please contact us using our contact form. We will reply within three months.
How long does the Company keep my data?
We keep the case file of our investigation - including your personal data - for up to ten years after the closure of the case. For complaints judged to be inadmissible, we keep the case file for up to five years after closure. This is without prejudice to possible longer conservation for the purpose of ongoing legal proceedings linked to the complaint.
Who can I contact?
The controller for this processing operation is the Company. Please mention the case number of your complaint. You can contact us as follows:
E-mail: _____________________
Postal address: _________________________
You can also contact the Data Protection Officer of the Company:___________________,
Physical address: _____________________
This Privacy Notice may be updated periodically to reflect changes in our personal information practices with respect to the Services, or changes in the applicable law.